behavior, call center, common sense, life lessons, technology

Technology In Lieu of Common Sense

“Uh-I don’t know what happened. I left the keys in the car and I shut the door and it locked.  The car’s not supposed to do that.”

In my secret non-author identity as a call center advisor, this is my most common call. Be it a dealer or customer, they’re always shocked that the car would have the sheer audacity to lock them out. After decades of human evolution when it comes to automobiles and locking the keys inside, you would think that we would have learned, but such is not the case. These so-called smart keys that are supposed to prevent such a situation have spoiled us.

Shockingly, most times they never blame themselves for locking the keys in the car or in the trunk. They’re angry and disgruntled, the victim of some form of trickery that the car has played on them. I even had one admit to pulling off on the highway to take a smoke and getting locked out.

Sometimes I just want to ask: What were you doing to get your keys locked in the car? Having a car that doesn’t have a smart key, I’m paranoid about getting locked out. I’m always aware of where my keys are when I get out of the car. And if it ever happens, I have a family member with an extra set, just in case. Maybe I’m crazy, but even with technology, I wouldn’t want to rely on a machine to save my butt in a jam.

Are we being dumbed down by technology, leaving common sense and our brains by the wayside? Are we getting too lazy to think, instead relying on Apps and computers to do it for us?

My grandmother used to carry an address book the size of a Yellow Pages in her purse, which she kept with her until the day she had her final stroke. Everyone from distant relative to close neighbor was listed in that book and she even kept a backup at home. Nowadays all our contacts are stored in our handy dandy smartphones. If your smartphone crashed, would you be able to remember your emergency contacts?

The same goes for driving. I’ve seen people pitch a fit because their GPS isn’t working. I know of people who get directions everyday for their commute. What happens when you can’t get directions?

What about something as simple as shopping? Do I really need to whip out my smartphone’s calculator to figure out what my discount at Macy’s will be?

I’m definitely not against technology, obviously it’s there for a reason. But every so often, maybe you might want to warm up those brain cells just to make sure they’re working right. It may save you a long wait for roadside because you locked your keys in your car.

 

 

 

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call center, coworkers, finances, life lessons, manners, money, Uncategorized, workplace

The Workplace Cash Grab

For some odd reason, my co-workers always find a way to finagle me out of money. Yesterday was Boss’ Day. The team I’m on works parallel with another team and each team has its own team leader.

“Here they go again.” I mutter under my breath when I get the email, which shows up in the middle of our pay period. The folks on the other team want to collect money to get gifts for the two team leaders. They’ve even made a list of the possible Detroit Tigers ties they want to get for the male team leader, i.e. their team leader. Oh and they’ll get something nice for our female team leader too, treating her almost like a second thought. I know the game they’re playing. The gift they want to get him is expensive, so they think they’ll involve our team to get more money.

Now I don’t have a problem with the team leaders, I like them both and they’re good people. I don’t understand why they feel the need to collect money when passing an appreciation card around will do.  My coworkers ask for money more than PBS.

A month ago, we had finally had our pot luck, which had been delayed probably about five times. Now me, I go to work to work. If I want to bring a snack or something to munch on, I do that. I work a 12 p.m. to 9 p.m. shift, so I don’t like eating anything heavy, otherwise I’ll be sleepy and miserable for the rest of the evening. I’m also funny about pot lucks. Unless you let me come over and inspect and clean your kitchen, I more than likely don’t want to eat your food. I’ve seen too many of my co-workers walk out of the bathroom without washing their hands and how do I know if you don’t have animals at home that walk all over your kitchen counters? Call me a kitchen snob or anti social, but it’s just me. Anyway, I was able to get away with not participating in the pot luck and I thought I’d have a reprieve before I was hassled for money again.

Over the past year several members of my team have lost loved ones, including Von’s father and my grandmother. Our team has the routine of passing the sympathy card around and giving it to the bereaved when they return to work. Now the other team had a member who experienced a death in the family and they wanted to go all out collecting money for flowers and giving the remainder of the funds to their teammate. The members of the other team participated, but most of our team refused. No one collected money for us, so why should we give her money? Not trying to be funny, but the truth is the truth.

Earlier in the week, I got stopped by a couple people on my own team who want to have a Stuff Your Face At Work Day in the next couple weeks. These are the hungriest people I’ve ever met. We just had a pot luck only a few weeks ago. The only difference is that this event will only include our team. Why are we planning yet another meal at work? I don’t come to work to hunt up food and I’m not really interested. I use a stall tactic and say I’ll think about it and I quickly disposed of the emails pertaining to the event. Today I discovered the Stuff Your Face At Work Day falls on my off day, so they can eat all they want and I don’t have to spend a dime. Though I know that the holidays are approaching and they’ll be trying to set up yet another Stuff Your Face Day before the end of the year.

Getting back to Boss’ Day; I ignored the emails concerning the gifts hoping they’ll leave me in peace. Unfortunately they sent one of their bounty hunters out to gather more funds. I know how the game goes; I refused to participate in the pot luck, so she asks me face to face to pour on the pressure. They might as well have sent two mafia wise guys to pay me a visit because it’s the same effect. It’s one of those situations where if you refuse to cooperate, you’ll have that stigma of being antisocial or uppity, not that I care what they think anyway, but I gotta work with these people everyday. Submitting to peer pressure, I say yes, but I won’t have the money til payday.

Now before the money was collected, we got emails with all the details. Today when I come in, there are no mentions of the gifts, or what was even bought for the Team Leaders. Now I’m pissed. You take my money but you can’t send a simple email telling me what I actually paid for? They got what they wanted from me so they don’t need me any more.

Let me set the record straight; in no way am I cheap, I in fact have very expensive tastes. But it’s my money and I like spending it on what I want to spend it on. I don’t like feeling pressured that I have to spend my money on some stupid event at work, just to avoid being ostracized or fitted with the label of ‘doesn’t work well with others’. Yeah, I don’t care what they think about me, but I want to get along with the people I work with. Like everybody else, I’ve got bills and other stuff I’d rather spend my money on. I know one thing: whatever they cook up for the holiday season, if I have to pay for it, they can count me out.

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call center, customer service, customers, etiquette, life lessons, manners, workplace

Call Center Agents Assemble!

In case you didn’t know; call center agents rule the world. Yes, that disembodied voice on the other end of the phone has got it going on.

In a customer service based society, these people hold your entire life in the palm of your hand. They control your heat, electric, water, cable, cell phone, internet, and your bank account. Legend tells of rare agents who can lock, unlock, honk the horn, flash the lights, and stop your vehicle with just the click of a mouse. They control all your necessities and your modern conveniences. If these talented people can do all these amazing feats; why are they the most abused creature in the world?

I’ve worked customer service for years and what I’ve discovered is the most abusive individuals to call center agents, tend not to have any control at home. Or they may be taking their problems out on the first person who gets in their way .

So that hag who just spent an hour cussing out the cable agent, does it because her husband just came in at five a.m. She dare not mention it to him for fear that he may take her ‘allowance’ away. Needing an outlet for her rage, she takes it out on the faceless voice on the phone.

Maybe the idiot giving the Verizon agent a piece of his mind has two teens at home who are driving him crazy. He takes his frustration out on her instead of the source of his problem.

Is it these individuals know there will be no retribution that makes them act this way? They know the agent is held hostage to the verbal assault, otherwise the agent will lose his or her job. Is it the anonymity which causes the to abuse the agent? Surely they wouldn’t talk this way to someone face to face.

How wise are you piss off someone who can wreck havoc on your life at the push of a button? Does your nasty attitude have more to do with your home issues than issues with the company itself?

Maybe its something you need to consider the next time you feel like broadcasting your anger at the poor, underpaid person on the other end of the phone.

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