behavior, call center, common sense, disrespect, etiquette, life lessons, manners, workplace

I Don’t Know What’s Wrong with These Kids!

My sister, who is in her late twenties just had a three day weekend off of work. Now it’s not because it’s something she planned or she had vacation days, it’s not even because she was sick. She just felt like it. She took off Friday, okay, one day is not a big deal. But since her job gives you one paid sick day for every two you take, she decided to make a ‘Buy One Get Two Free’ thing out of it. The bad thing about it is that she’s a member of management and her shift is basically a skeleton crew, so they really depend on her to be there. She hates her job with a passion, but is too lazy to do anything about it, so she just complains. You would think that having your car in the shop with a repair bill of $800 would be incentive to take your butt to work, but it isn’t. She just doesn’t care.

Heaven forbid the try to reprimand her for taking off three days. How dare they! She’d better get the schedule that she wants otherwise she’s calling corporate because they’re not treating her fairly. She fails to think about the people who had to scramble and cover for her when she decided to slack off.  It ain’t her problem.

On the other hand, whenever I take a day off, I feel guilty, like I’ve committed a federal offense. Even when I have to take FMLA time for my mother, I feel like I should really be at work. I can’t help it, it’s just the way I am.

She’s not the only in her age group I’ve noticed with these type of issues. I work with twenty somethings who share the same trifling streak. They take days off  just because the sun is shining or because it’s paycheck Friday. When the company finally decides to fire them they’re dumbfounded. There’s no sense of responsibility  and I don’t understand it. They’re selfish and overly entitled.

My job site bought new furniture for our new break room and it’s a struggle because they want to lounge, put their dusty feet up and lie across the sofa like they’re at home. The break room that our company created for us is slowly becoming a den for nastiness because they’re too lazy to clean up after themselves. They don’t respect themselves, therefore they don’t respect anyone else.

One day I hope my sister comes to her senses and grows up. When you know better, you’re supposed to do better. In the meantime I can rub in my mother’s face that I’m the oldest, therefore the original, perfect copy. : )

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behavior, call center, common sense, cultural awareness, cultural understanding, customer service, customers, diversity, life lessons, manners, race relations, racism, values

Be Nice!

Von and I have made it no secret that we work in a call center. Only the name and location have been changed to protect the not so innocent. The company we work for also has a call center in the Philippines to handle things such as billing and tech issues. It’s not an unusual thing for American companies to outsource some call center operations to other parts of the world.

On several occasions, I’ve had customers erroneously call me with complaints about the advisors overseas.

‘Thank God, I reached someone who speaks English!’

‘Where are you located? I’m tired of talking to foreigners!’

‘I hung up on the last person because I didn’t want to talk to anyone in China.’

‘I want you to get somebody from America on the phone!’

Those are just some of the ugly, nasty things I’ve heard over the years about the call center employees in the Philippines. It’s not that they’re incompetent or can’t do the job, people are offended because they’re not American. They use the excuse of a language barrier, when in truth they speak fluent English, some of them with or without an accent.

Sometimes they try to reel me in to their nastiness chuckling at their own derogatory humor, but I purposely let them hang themselves with awkward silence. If you feel this way about someone who’s different from you, what would you think about me, a black woman? You’re just letting me know what you’re all about.

Call center employees take their share of abuse and I’m pretty sure those from foreign call centers get it worse. That just adds to the widespread belief overseas that Americans are selfish, arrogant, and rude. How many of those call center employees go home with horror stories about the intolerant Americans they’ve talked to all day?

If you’re not happy with outsourcing, that’s fine, but it’s not the call center advisor’s fault. They’re trying to earn a living just like you. Write to the company you get your services through. If they refuse to change, take your business elsewhere. Just don’t make your grievances a personal attack on someone who’s just trying to do their job.

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black women, cultural awareness, cultural understanding, diversity, life lessons, manners, race relations, racism, radio, values

If You Don’t Like What I Have to Say, Get Off My Blog!

I’m going to make some people mad, I know I am. Too bad and if you don’t like it there’s the door.

As a black woman, I have an issue with black radio. About a month ago, I was in my car listening to one of the syndicated, drive time radio shows. The day before a white woman had called in to complain that the show was basically racially charged. Everything she heard was ‘White people this’ and ‘White people that’ which I agreed with and she compared him to the last radio show which did the exact same thing. The host got flippant with her and since it was a replay from the day before I’m not sure where the conversation went after that.

The next day I had a discussion with my mother about it and she shared my viewpoint since it’s something she deals with everyday. As much as she loves the Tom Joyner Morning Show or the Steve Harvey Morning Show, she can’t listen to it in her office. She works with two white women and who wants an awkward situation when one of the radio hosts launches into a white people tirade or joke? The office radio is set to a pop channel, a predominantly white channel by the way, with no fear of a racially charged topic or someone feeling uncomfortable. The only side effect is that my mother knows more pop songs than what I’m used to.

As a people we want people to open the door and accept us, yet we put our own dividers up. Now we have our situations from time to time where we have to get organized and involved, I know that, but it’s not every single day.I even like the little known Black facts segment on the Tom Joyner show but the jokes concerning other races really have to go.  If a white radio station ranted about black people the way we talk about them, we’d be outside the building picketing with our pitchforks and torches with Al Sharpton and the Rainbow Coalition being flown in. So why do we feel we have the right to do that to other races?

If you want people to change, you have to start with yourself. If we’re not willing to take change seriously, why would any one else?

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call center, coworkers, cultural understanding, etiquette, life lessons, manners, Uncategorized, workplace

It’s Secret Santa Time Again!

It happens once a year. You and your coworkers draw names for Secret Santa. Here’s a word of advice, be mindful of the person who’ll be purchasing that gift for you.

For example, last year Von had the sheer luck of drawing one of our coworkers. Now this young lady didn’t ask for a nice fluffy Snuggie or a pair of comfortable slippers. She wanted a copy of 50 Shades of Grey. If you want the book, that’s fine, that’s your business, your personal business. My question is why would you want to put someone you work with in the awkward position of purchasing a book that’s has the stigma of being ‘Mommy Porn’? Now you’re leaving a coworker with the decision of whether to gift wrap it or just throw it in a paper bag.

Being a Secret Santa is all about the spreading the Christmas Spirit. There’s nothing like the joy of picking out the perfect gift for someone you work with and the look of glee as they open their gift. I shouldn’t have to be embarrassed going to the store and purchasing an item on your list.  Gift buying shouldn’t be a life altering decision. So if the thing on your list requires batteries or has three speeds, unless it’s a blender, take it off. Yes, that even includes that paperback copy of Taken by the T-Rex ; ) Please refrain from putting personal items on you wish list. Happy Holiday Season y’all!

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biracial, Chicklit, daughters, diversity, Drama, family, fathers, Fiction, friends, ghosts, Indie Author, manners, mothers, Multicultural, Paranormal, supernatural, women

Danielle’s Halloween

Here’s a fun treat. This is a prequel of sorts to the yet unpublished third book in The Body Hunters series. Call it a Halloween treat! Enjoy!

“I promise honey, this is going to be the best Halloween/Slumber/Birthday party ever.” Danny’s mother, Julianna happily announced as she hung the Happy Birthday banner.

The Labouleaux family’s living room had been set up as party central with everything a six year old little girl could want at their party; every six year old girl except Danielle Labouleaux. Danielle or Danny as she preferred did not understand the need for all the hoopla surrounding her birthday. She’d practically begged her mother not to invite any of girls in Danny’s first grade class other than her two best friends.
“Not it’s not!” Danny protested. “The other girls in my class hate me.”
Julianna beamed a smile down on the daughter who was her spitting image, except for her golden eyes and golden complexion which was inherited from her father. “Honey, they don’t hate you. They just haven’t taken the time to get to know you. That’s what this party is about; getting to know your classmates and making friends.”
“Whatever.” Seeing that her mother still wasn’t listening to her, Danny stalked off in search of the candy she’d been forbidden to eat.
Danny was different, she knew that. First and foremost, she was psychic, able to communicate with ‘ghosties’ as her Grandmere called them. That fact was a secret that only she and Grandmere shared. Her grandmother warned that Danny would become a powerful psychic, because she was chosen to be born on November 1st, or what was called The Day of the Dead. The Day of the Dead was when the veil being the living world and the spirit realm was lifted. On that day, Danny would be a beacon for those ghosts who craved attention and wanted to pester her with their selfish requests. As she got older, the ghosts’ would be more and more demanding for her attention.
Danny also had a stronger connection to the spirit realm than most psychics, even those born on November 1st. Just a few months ago, she underwent emergency surgery to correct a heart defect. While she was on the operating table, the doctors lost Danny for several minutes before they were able to revive her. This phenomenon deepened her connection to the spirit plane.
Unlike the kids at the school whose parents were either both white or both black, Danny’s father was black and her mother was white.  She first noticed that her parents were different during Open House when the school year first started. Though her parents didn’t seem to be aware of it, Danny saw the stares and the whispers from the other parents. She put it in the back of her mind, until the kids in her class started to tease her about her parents, calling her an Oreo.
After punching her classmate Jasmine’s lights out on the playground, Danny went home with the question of why they would call her a cookie. Her father, Marcel Labouleaux lovingly pulled her into his lap as he and her mother told her the fairy tale of how she came into being.
They explained how her mother, the beautiful, violet eyed princess, defied the wishes of her rich family and eloped with the handsome Creole man she’d fallen in love with. Much to the young couple’s delight, Julianna had a bun in the oven. When Danny asked how her mother got the bun in the oven, Marcel quickly changed the subject, recommending that she not get into any more fights.
“It’s getting late, Danny. Go upstairs and put on your costume.” Her mother advised. “Your guests will be arriving soon.”
“But mom!” Danny protested.
“Do what your mom said.” Marcel commanded in his booming voice, just walking in from the market with refreshments for their overnight guests.
Rolling her eyes, Danny made a point of stomping up the stairs as loudly as possible. She’d be glad when this night was over.
The costume she’d picked out was draped across her bed. It’d been a knockdown drag out brawl, but Julianna finally relented and let Danny pick out her own costume.
No frilly pink princess costume for Danielle Labouleaux. She knew that she wanted to be a superhero, but not Wonder Woman or Supergirl like the girls in her class. Danny wanted to be a superhero that looked like her, so she showed her mother of picture of Storm from the X-men cartoon.
Proud of her selection, Danny put the white wig over her dark hair and hopped into the black jumpsuit with the matching cape. Liking what she saw in the mirror, she started hopping on her bed, the black cape billowing around her.
“Danielle! Your guests are starting to arrive!” Julianna called from downstairs.
Exhaling sharply, Danny slowly descended the staircase, meeting the familiar and friendly faces of her friends, Emma and Felicia. Emma was a white girl with dark brown hair pulled into pigtails. Felicia was a black girl with freckles and braids. Emma’s costume was a bloody zombie princess, while Felicia was disguised as a glamour girl, with a tiara and feather boa.
They squealed and giggled like little girls do, frolicking through the house. The three best friends played to their heart’s content, until the five invited girls from their class started to file in with their blankets and sleeping bags. Fresh from an evening of trick or treating, they were still in costume.
Julianna, ever the gracious hostess whether the guest were young or old, had plenty of Halloween treats and activities planned for the girls. The party went well, with Danny’s classmates enthusiastic about the Halloween games. The girls’ nastiness toward Danny was temporarily forgotten as they stuffed their faces, danced to silly songs and competed for Halloween themed prizes.
After the festivities were over, the living room was set up as the girls’ campsite with an assortment of kid friendly Halloween movies playing on the television. The girls changed out of their costumes and into their pajamas.
Tammy, the alpha dog of Danny’s tormentors at school pointed at her as she buttoned the top of her pajamas.
“Look! The Oreo is about to turn into Frankenstein!” Tammy’s horde of flunkies giggled as Danny hastily finished buttoning her top.
The zipper scar that bisected her chest was what remained after Danny’s life saving surgery. Getting teased about it was almost a daily ritual at school. She’d been following her father and Grandmere’s advice about using her words, not her fists, but she was nearing a breaking point.
“Leave me alone!” Danny shouted back.
“Oh, Frankenstein gonna cry.” Tammy mocked, bringing her balled up fists to her eyes. “Wah, wah, wah. Crybaby! Are the Oreo’s tears made of cream filling?”
The other girls laughed at the amateur comedienne.
“I said knock it off!” The infamous Labouleaux temper was ready to break free.
 
“Oreo! Oreo! Oreo!” The girls in Tammy’s clique chanted.
“How about you take your heart out so we can see it, Frankenstein?” Tammy jabbed again with her sharp words and her pointy finger into Danny’s chest.
She pounced on Tammy like a jungle cat. The assault took the bully by surprise as Danny pummeled her from one end of the living room to the other. The pink Barbie play tent Marcel had erected so the girls could pretend they were camping collapsed under the weight of the grappling duo. The other girls screamed trying to get out of the way for fear of being the next victim of Danny’s fury.
Having heard the girls chanting ‘Oreo’, Marcel and Julianna were already on the way to the living room, knowing there was trouble. Expecting to find their daughter outnumbered and in need of a rescue, they were stunned to find her holding her own.
“Take it back.” Danny growled, slapping Tammy’s reddened cheeks.
“I’m sorry, I’m sorry I called you an Oreo!” Tammy wailed.
Despite his urging his daughter not to fight, Marcel felt a little fatherly pride that she’d given the bully exactly what she was looking for. He pulled Danny off Tammy and into his arms.
“Enough, Danny, enough.”
“I tried to use my words, but I couldn’t help it.” She sobbed, tears falling on his neck. “They wouldn’t stop calling me names.”
“I know, sweetie, Daddy knows.”
Julianna turned her motherly rage on the five instigators. “Is this how your parents taught you to behave? You come to Danny’s house, eat her food, play her games, and you mistreat her? What kind of spoiled brats are you?”
Danny’s enemies flinched under Julianna’s glare, muttering apologies.
Danny was still clinging to Marcel’s neck. “I’m about to start calling their parents because I’m about one minute from whupping their behinds myself.”
One after another, Marcel called the parents, pulling no punches about their children’s racially charged behavior.  Upon their arrival, some of the parents tried to defend their children’s antics, blaming Danny, but Felicia and Emma were there to provide their eyewitness account of events. The parents then went from defensive to super apologetic.
“You know racism is learned in the home. It’s a shame that kids pick that up from their parents.” Marcel remarked dryly to one mortified mother, who hastily dragged her towheaded daughter out the door.
“So I guess the next thing is to wake up with a cross burning on my lawn.” He matter-of-factly stated to a humiliated couple as they whisked their daughter away.
“Give me that candy!” Marcel snatched a bag of treats from one girl on her way out the door with her shame faced mother.
After the antagonists were gone, Marcel left to take Emma and Felicia home. He’d already called their parents, who expressed concern for Danny. Marcel thanked them for their worries and let them know he’d be dropping the girls off shortly. Before leaving, they gave Danny a supportive hug.
“Are you mad at me, mama?” Danny asked as Julianna tucked her into bed.
“Mad at you? Why would I be mad at you?”
“I ruined the party.”
Julianna sighed, sitting beside her on the bed. “I’m not mad at you. Who I’m mad at are those atrocious little snots and their equally atrocious parents!”
Danny giggled at her mother’s version of harsh language.
“I can never be mad at you, my love. Now go to sleep, sweet dreams.” Julianna kissed her on the forehead.
“That’s horrible.” Cassie cried out as Danny continued her tale.
It was over twenty years after that fateful birthday and the two best friends were sitting across the kitchen table from each other. It felt like a lifetime had passed since then, Danny’s parents and her Grandmere lost to her over the years. The now adult Danny went to the coffeemaker for the carafe and refilled their mugs.
“Dad was pissed. He was so aggravated with the situation that he joined the PTA.”
“Why would he join the PTA? What would that have to do with anything?” Cassie flipped her blond hair over her shoulder.
“He joined the PTA so he could have an excuse to see those girls’ parents every few weeks.” She laughed. “My dad was very ornery and he couldn’t resist an opportunity to make those parents feel even worse.”
Cassie joined in the laughter. “What about Tammy and her goons?”
“I never had problems with bullies after that. They didn’t even cause me any problems in high school, so I guess they learned their lesson.”
“I know I learned mine.” Cassie and Danny weren’t always friends in fact they started off as bitter enemies. Having been the recipient of a Danielle Labouleaux beat down, she didn’t blame the bullies for not bothering her again.
“You know I’m still sorry about that.” Danny said remorsefully.
“I don’t know why. I was acting like a stuck up biotch and I deserved it.” Cassie acknowledged. “I still don’t understand why you don’t want to have a birthday party. So what if you had to beat up Tammy?”
“Like I said my birthday being on The Day of the Dead leaves me vulnerable. After that ruckus during the slumber party, I fell asleep and woke up to dozens of ghosts reaching out to me.”
“Yikes!”
“Exactly. Dealing with my gift is hard sometimes, even as an adult; imagine turning seven years old and having ghosts fighting for your attention. I woke up screaming and luckily Grandmere was there to calm me down. On my birthday, spirits are drawn to my raw emotions, so she taught me a few exercises to keep them at bay.”
“Danny, I’m so sorry your birthday is so traumatic.”
“It’s no big deal. Now you know why I don’t celebrate my birthday. It’s just too much drama and too much of a hassle. So don’t bother planning a birthday party for me. I’ll be just fine.”
“When was the last time you actually celebrated your birthday?” Cassie asked out of curiosity.
Danny shrugged. “It was the year before Grandmere died.”
Cassie was horrified. Danny’s grandmother had been gone for close to ten years.
She watched as her friend dumped the contents of her mug into the sink and left the kitchen. Visions of streamers, balloons, and birthday wishes took root in Cassie’s mind, despite her friend’s protests. She was going to give Danny a birthday extravaganza whether she liked it or not. She just needed a partner in crime and she knew just the man to help her.
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call center, coworkers, finances, life lessons, manners, money, Uncategorized, workplace

The Workplace Cash Grab

For some odd reason, my co-workers always find a way to finagle me out of money. Yesterday was Boss’ Day. The team I’m on works parallel with another team and each team has its own team leader.

“Here they go again.” I mutter under my breath when I get the email, which shows up in the middle of our pay period. The folks on the other team want to collect money to get gifts for the two team leaders. They’ve even made a list of the possible Detroit Tigers ties they want to get for the male team leader, i.e. their team leader. Oh and they’ll get something nice for our female team leader too, treating her almost like a second thought. I know the game they’re playing. The gift they want to get him is expensive, so they think they’ll involve our team to get more money.

Now I don’t have a problem with the team leaders, I like them both and they’re good people. I don’t understand why they feel the need to collect money when passing an appreciation card around will do.  My coworkers ask for money more than PBS.

A month ago, we had finally had our pot luck, which had been delayed probably about five times. Now me, I go to work to work. If I want to bring a snack or something to munch on, I do that. I work a 12 p.m. to 9 p.m. shift, so I don’t like eating anything heavy, otherwise I’ll be sleepy and miserable for the rest of the evening. I’m also funny about pot lucks. Unless you let me come over and inspect and clean your kitchen, I more than likely don’t want to eat your food. I’ve seen too many of my co-workers walk out of the bathroom without washing their hands and how do I know if you don’t have animals at home that walk all over your kitchen counters? Call me a kitchen snob or anti social, but it’s just me. Anyway, I was able to get away with not participating in the pot luck and I thought I’d have a reprieve before I was hassled for money again.

Over the past year several members of my team have lost loved ones, including Von’s father and my grandmother. Our team has the routine of passing the sympathy card around and giving it to the bereaved when they return to work. Now the other team had a member who experienced a death in the family and they wanted to go all out collecting money for flowers and giving the remainder of the funds to their teammate. The members of the other team participated, but most of our team refused. No one collected money for us, so why should we give her money? Not trying to be funny, but the truth is the truth.

Earlier in the week, I got stopped by a couple people on my own team who want to have a Stuff Your Face At Work Day in the next couple weeks. These are the hungriest people I’ve ever met. We just had a pot luck only a few weeks ago. The only difference is that this event will only include our team. Why are we planning yet another meal at work? I don’t come to work to hunt up food and I’m not really interested. I use a stall tactic and say I’ll think about it and I quickly disposed of the emails pertaining to the event. Today I discovered the Stuff Your Face At Work Day falls on my off day, so they can eat all they want and I don’t have to spend a dime. Though I know that the holidays are approaching and they’ll be trying to set up yet another Stuff Your Face Day before the end of the year.

Getting back to Boss’ Day; I ignored the emails concerning the gifts hoping they’ll leave me in peace. Unfortunately they sent one of their bounty hunters out to gather more funds. I know how the game goes; I refused to participate in the pot luck, so she asks me face to face to pour on the pressure. They might as well have sent two mafia wise guys to pay me a visit because it’s the same effect. It’s one of those situations where if you refuse to cooperate, you’ll have that stigma of being antisocial or uppity, not that I care what they think anyway, but I gotta work with these people everyday. Submitting to peer pressure, I say yes, but I won’t have the money til payday.

Now before the money was collected, we got emails with all the details. Today when I come in, there are no mentions of the gifts, or what was even bought for the Team Leaders. Now I’m pissed. You take my money but you can’t send a simple email telling me what I actually paid for? They got what they wanted from me so they don’t need me any more.

Let me set the record straight; in no way am I cheap, I in fact have very expensive tastes. But it’s my money and I like spending it on what I want to spend it on. I don’t like feeling pressured that I have to spend my money on some stupid event at work, just to avoid being ostracized or fitted with the label of ‘doesn’t work well with others’. Yeah, I don’t care what they think about me, but I want to get along with the people I work with. Like everybody else, I’ve got bills and other stuff I’d rather spend my money on. I know one thing: whatever they cook up for the holiday season, if I have to pay for it, they can count me out.

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black women, cultural awareness, cultural understanding, daughters, life lessons, manners, Multicultural, women

Women of Color on Television

I don’t have to have to tell you that there are a multitude of bad stereotypes out there concerning women of color. Those bad stereotypes are only perpetuated by what we see in the media. Just five minutes ago I turned the channel past MTV and there’s somebody’s daughter twerking in a pair of Daisy Dukes for the entertainment of some dread locked rapper with a gold grill. We’re assaulted with those negative images on TV of the Housewives fighting over a man who isn’t worth two dead flies and the ghetto girls in the videos gyrating for fame and a couple dollars. What about the toothless street urchin who can barely string two words together who seems to be a magnet for a local news microphone? Somebody finds these shows entertaining for some reason so they continue on, season after season. To me the bad behavior is cringe inducing and I can’t stand it.

I can honestly say I’ve never considered twerking and never will. I’ve never bitch slapped another woman or been asked to leave a restaurant because I’m getting loud. Getting into a hair pulling and shouting match over some trifling man just isn’t in the cards for me. I’ve never lived in Section 8 housing or used food stamps. None of those images reflect who I am as a black woman and I know I’m not the only one who feels that way. But like in most cases, those who make the most noise get the most attention. So the Hip Hop wives and Video Vixens are thrown into the forefront, even though they don’t represent the majority of us.

That’s why I find some of the new women of color on television to be refreshing. It’s a breath of fresh air seeing Scandal’s Olivia Pope do her thing, even though she is a deeply flawed character. She’s educated and about her business and I’m pretty sure twerking isn’t in her agenda. This fall season we were introduced to Abby Mills the female counterpart to Ichabod Crane in Sleepy Hollow and there’s also Sasha and Michonne from The Walking Dead, who also break the popular mold. Hoping that Hollywood or whoever runs the show is paying attention, I go out of my way to watch these shows. Hopefully they’ll get the point that there is more to us than cat fights and gyrating body parts.

 

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